
**To verify your account on a computer:**.

**Level 1: Basic Informations**

Log in to your Bitubu account. Go to **Account > Verification**.

You must first verify **Level 1: Basic Informations**. Click the **Verify** button. The Basic Informations form will appear, enter following:

- **First Name:** Enter your name as it appears on ID or passport.
- **Last Name:** E nter your family name as it appears on ID or passport.
- **Date of Birth:** Enter your date of birthday as it appears on ID or passport. Select date click calender icon, or type date MM/DD/YYYY format.
- **Residence Country:** Select your country as it appears on ID or passport.
- **Address:**  Enter your legal address.
- **City:** Enter  your address of city.
- **Postal Code:** Enter your post code.

After entering the information, click the **Submit** button.

**Attention:**

Enter the above information correctly. Once the above information has been entered, it cannot be changed again. Contact us now. If you have entered incorrect information, the account verification process will be rejected.

**Level 2: ID Verification**

At this stage, you must have verified **Level 1: Basic Informations**. Then ID and Passport verification Click the **Verify** button. The ID Verification page will appear, select one of option following:

**ID Card**

The ID Card form will appear, enter following:

- **ID Number:** Enter your national ID card number.
- **ID Card Expired Date:** Enter your national ID card expired date.  Select date click calender icon, or type date MM/DD/YYYY format.

After entering the information, click the **Submit** button.

**ID Card Front Page**

Then the following screen will appear. Click on the area where the picture appears or **Click and upload/capture from device camera**.

Then the browser will ask you for permission to use your computer camera. Click the **Allow** button.

Please capture ID card front page from device camera. Or, upload ID card front page from your device. Ensure that ID card front page clear, valid expiration date and readable.

After capture or upload the ID front page, click the **Submit** button.

**ID Card Back Page**

Please capture ID card back page from device camera. Or, upload ID card back page from your device. Ensure that ID card  back  page clear, valid expiration date and readable.

After capture or upload the ID back page, click the **Submit** button.

**Selfie with ID Card**

Please capture a selfie holding ID card near your face. Ensure that your face clear, ID card readable.

**ID Card Final**

A welcome screen will appear. Your account is in the **Pending** stage and is being reviewed by our team. You will be notified by email when your account is approved.

If you follow the above steps completely, your account will be approved within one day. If the information you enter is illegible, inaccurate, or inconsistent, it will be rejected. If the account approval was denied, follow the steps again and apply.

**Passport**

The Passport form will appear, enter following:

-  **Passport Number:** Enter your  passport number.
-  **Passport Expired Date:** Enter your  passport expired date.  Select date click calender icon, or type date MM/DD/YYYY format.

After entering the information, click the **Submit** button.

**Passport Front Page**

Then the following screen will appear. Click on the area where the picture appears or **Click and upload/capture from device camera**.
Please passport front page from device camera. Or, upload  passport  front page from your device. Ensure that  passport  front page clear, valid expiration date and readable.

After capture or upload the passport front page, click the **Submit** button.

**Selfie with Passport**

Please capture a selfie holding passport near your face. Ensure that your face clear, passport readable.

**Passport Final**

A welcome screen will appear as below. Your account is in the **Pending** stage and is being reviewed by our team. You will be notified by email when your account is approved.

If you follow the above steps completely, your account will be approved within one day. If the information you enter is illegible, inaccurate, or inconsistent, it will be rejected. If the account approval was denied, follow the steps again and apply.

**Attention**

Enter the above information correctly. Once the above information has been entered, it cannot be changed again. Contact us now. If you have entered incorrect information, the account verification process will be rejected.

How do I verify my Bitubu account?


**Reset your password**

To reset your password if you're not logged in to Bitubu:

1. Go to the [Forget Password](https://bitubu.com/resetPassword)
2. Type the email address associated with your account, then click Submit.
3. The Confirmation Code page will appear.
4. A 6-digit code will be sent to the email address you entered.
5. Enter your new password and 6 digit code, then click Submit.

How do I reset my Bitubu password?


**To create a new account on a computer:**

Go to https://bitubu.com/.

Make sure you enter the correct address. After entering the Bitubu homepage, click on the "Sign Up" green button in the upper right corner. The register form will appear, enter one of the following:

- Email: Enter your email address.
- Password: Enter your password.
- Terms and Conditions: By clicking the subscribe button, you automatically agree.

Click "Sign Up" button.

Confirm your account:

- We will send a confirmation code to your email address. Go to your email provider.
-Enter the 6-digit confirmation code in the boxes and click "Submit" button.

That's it for the sign up process. Thank you for choosing Bitubu.

How do I create a Bitubu account?


**To log into your Bitubu account on a computer:**

Go to https://bitubu.com/.

Make sure you enter the correct address. After entering the Bitubu homepage, click on the "Log In" button in the upper right corner. The login form will appear, enter one of the following:

- Email: Enter your Bitubu email address.
- Password: Enter your password.

Click "Log In" button.

**If you're having a problem logging in:**

- If you're having trouble with your password, learn how to reset your password.


How do I log into my Bitubu account?


Please be noted that after the account is successfully closed, the account will be permanently closed, and can never be retrieved back. All pending transactions will be cancelled upon account closure, and all remaining assets in the account will not support withdrawal anymore, it's highly recommended to close all your positions and withdraw your assets before closing the account.

The mobile phone number, email address, and identity information bound to the account can not be used for a new account anymore.

1. Log in to your Bitubu account. Go to Account > Security.
2. Click Close account on the security page.
3. On the modal, the system will display the risk notification after disabling the account . Please check it carefully, then check the relevant terms and click Close account at the bottom of the modal footer again.

**Note:**

1. If you are not bound with Google Authentication, you need to bind Google Authentication first before continuing.
2. To prevent asset losses, please transfer all the assets out from your account before freezing or closing your account
