
In order to maintain a robust spot trading environment, we constantly monitor the performance of all listed projects and review their listing qualifications on a regular basis. Based on feedback from users and the BitUBU Token [Delisting / Hiding Guideline](https://help.bitubu.com/portal/en/kb/articles/bitubu-token-delisting-hiding-guideline), we will be delisting several projects that do not fulfill our listing criteria.

**The affected projects are as follows:**

SWRV-USDT, EDEN-USDT, STRK-USDT and ELT-USDT

**Execution time:**

We will delist the above-mentioned projects at 6:00 - 6:30 AM UTC on May 22, 2023. Users are advised to cancel orders pertaining to these pairs before the delisting. If your order is not canceled in time, it will automatically be canceled by the system. This procedure may take 1-3 working days. Once the delisting is complete, you can find your assets under Wallet > Funding > Untradable assets.

We take a snapshot of users' all crypto assets at 4:00 pm UTC+8 daily and convert the value to USDT, then to BTC based on the daily average price of BTC/USDT (BTC/USDT middle price = [opening price + closing price]/2).

Snapshot assets include Trading Account and Funding Account. Assets borrowed for leverage or loan are excluded.

We will continue to monitor all listed projects and implement the delisting/hiding mechanism as necessary. For any inquiries regarding this delisting update, please feel free to contact us in [Support Center](https://bitubu.com/support).
 
Risk Warning: Trading digital assets involves significant risks and can result in the loss of your invested capital. You should ensure that you fully understand the risk involved and take into consideration your level of experience, investment objectives and seek independent financial advice if necessary.

Bitubu to delist SWRV, EDEN, STRK and ELT spot trading pairs


**To verify your account on a computer:**.

**Level 1: Basic Informations**

Log in to your Bitubu account. Go to **Account > Verification**.

You must first verify **Level 1: Basic Informations**. Click the **Verify** button. The Basic Informations form will appear, enter following:

- **First Name:** Enter your name as it appears on ID or passport.
- **Last Name:** E nter your family name as it appears on ID or passport.
- **Date of Birth:** Enter your date of birthday as it appears on ID or passport. Select date click calender icon, or type date MM/DD/YYYY format.
- **Residence Country:** Select your country as it appears on ID or passport.
- **Address:**  Enter your legal address.
- **City:** Enter  your address of city.
- **Postal Code:** Enter your post code.

After entering the information, click the **Submit** button.

**Attention:**

Enter the above information correctly. Once the above information has been entered, it cannot be changed again. Contact us now. If you have entered incorrect information, the account verification process will be rejected.

**Level 2: ID Verification**

At this stage, you must have verified **Level 1: Basic Informations**. Then ID and Passport verification Click the **Verify** button. The ID Verification page will appear, select one of option following:

**ID Card**

The ID Card form will appear, enter following:

- **ID Number:** Enter your national ID card number.
- **ID Card Expired Date:** Enter your national ID card expired date.  Select date click calender icon, or type date MM/DD/YYYY format.

After entering the information, click the **Submit** button.

**ID Card Front Page**

Then the following screen will appear. Click on the area where the picture appears or **Click and upload/capture from device camera**.

Then the browser will ask you for permission to use your computer camera. Click the **Allow** button.

Please capture ID card front page from device camera. Or, upload ID card front page from your device. Ensure that ID card front page clear, valid expiration date and readable.

After capture or upload the ID front page, click the **Submit** button.

**ID Card Back Page**

Please capture ID card back page from device camera. Or, upload ID card back page from your device. Ensure that ID card  back  page clear, valid expiration date and readable.

After capture or upload the ID back page, click the **Submit** button.

**Selfie with ID Card**

Please capture a selfie holding ID card near your face. Ensure that your face clear, ID card readable.

**ID Card Final**

A welcome screen will appear. Your account is in the **Pending** stage and is being reviewed by our team. You will be notified by email when your account is approved.

If you follow the above steps completely, your account will be approved within one day. If the information you enter is illegible, inaccurate, or inconsistent, it will be rejected. If the account approval was denied, follow the steps again and apply.

**Passport**

The Passport form will appear, enter following:

-  **Passport Number:** Enter your  passport number.
-  **Passport Expired Date:** Enter your  passport expired date.  Select date click calender icon, or type date MM/DD/YYYY format.

After entering the information, click the **Submit** button.

**Passport Front Page**

Then the following screen will appear. Click on the area where the picture appears or **Click and upload/capture from device camera**.
Please passport front page from device camera. Or, upload  passport  front page from your device. Ensure that  passport  front page clear, valid expiration date and readable.

After capture or upload the passport front page, click the **Submit** button.

**Selfie with Passport**

Please capture a selfie holding passport near your face. Ensure that your face clear, passport readable.

**Passport Final**

A welcome screen will appear as below. Your account is in the **Pending** stage and is being reviewed by our team. You will be notified by email when your account is approved.

If you follow the above steps completely, your account will be approved within one day. If the information you enter is illegible, inaccurate, or inconsistent, it will be rejected. If the account approval was denied, follow the steps again and apply.

**Attention**

Enter the above information correctly. Once the above information has been entered, it cannot be changed again. Contact us now. If you have entered incorrect information, the account verification process will be rejected.

How do I verify my Bitubu account?


**Please note that the wrong or without tag/memo will result in the loss of your assets.**

If you didn’t tag or used the wrong tag for your deposit, you’ll need to record a video and send it to us at Support Center so we can help.

* KYC1 is a requirement for deposit with tag issue.
* Deposit video proof
	* Sending platform: Wallet (Such as Metamask)
		* Record starts from the phone's home screen to opening the app (Mobile) or the wallet extension from your internet browser (Computer)
		* Showing the transaction with the full TXID
		* Showing the login process of Bitubu account
	* Sending platform: Exchange (such as Binance)
		* Record starts from the login page (It can be started from login with password/ fingerprint/ pattern lock/ 2FA page)
		* Showing the transaction with full TXID
		* Showing the login process of Bitubu account

**The above information submission does not guarantee that your lost asset is secured or refundable. Retrieving assets is subject to the actual situation.**

**Attention:**

Sub-shots or any cut editing and picture-in-picture will be considered invalid submission

-   Supported video formats: avi, mp4, mov
-   The information displayed in the pre-opened webpage, downloaded data, screenshots, emails, etc. will be regarded as content of no reference value
-   Please show your operation process on the same device, switching devices will be regarded as invalid video
-   If the TXID is not showing in full, please copy the TXID and paste it to a note.

Please make sure the uploaded video contains the content listed above. Otherwise, it may slow down the progress of your review.  
  
Kindly send all the required details to Support Center by using your registered email address.  
  
_*Please note that once the token is credited into your Bitubu account, the case is considered fully resolved_

How do I fix a deposit with tag issues?


To enhance users’ trading experience, the Bitubu fee rate system will be upgraded at 7:00 AM UTC on Apr. 30, 2023.

The new fee rate system will be effective from March 1, 2023 with the following rules:

**Spot/Margin**

| LEVEL | Assets (USD) |  or | 30D TRADE VOLUME (USD) | MAKER | TAKER |
|-------|--------------|-----|------------------------|-------|-------|
| lvl1  |  < 100,000   |  /  |      < 100,000         | 0.10% | 0.12% |
| Lvl2  |  < 100,000   |  /  |      < 5,000,000       | 0.09% | 0.11% |
| Lvl3  |  < 100,000   |  /  |      < 10,000,000      | 0.08% | 0.10% |
| Lvl4  |  < 100,000   |  /  |      ≥ 10,000,000      | 0.06% | 0.08% |
| Lvl5  |  < 100,000   |  /  |      ≥ 20,000,000      | 0.05% | 0.07% |

**Perpetual**

| LEVEL | Assets (USD) |  or | 30D TRADE VOLUME (USD) |  MAKER  | TAKER |
|-------|--------------|-----|------------------------|---------|-------|
| lvl1  |  < 100,000   |  /  |     < 1,000,000        | 0.030%  | 0.060%|
| Lvl2  |  < 100,000   |  /  |     < 25,000,000       | 0.025%  | 0.055%|
| Lvl3  |  < 100,000   |  /  |     < 50,000,000       | 0.020%  | 0.050% |
| Lvl4  |  ≥ 100,000   |  /  |     ≥ 50,000,000       | 0.015%  | 0.045% |
| Lvl5  |  ≥ 500,000   |  /  |     ≥ 100,000,000      | 0.010%  | 0.030% |

**Total asset balance**

We take a snapshot of users' all crypto assets at 4:00 pm UTC+8 daily and convert the value to USDT, then to BTC based on the daily average price of BTC/USDT (BTC/USDT middle price = [opening price + closing price]/2).

Snapshot assets include Trading Account, Funding Account and Grow. Assets borrowed for leverage or loan are excluded.

**30-day trading volume (USD)**

We calculate the total 30-day volume of all your futures trades in BTC according to BTC/USD price. Every 24 hours, we convert the total volume to USD according to the average price, which is the halved sum of open and close prices. We settle it at 16:00 UTC daily.

Let's say, you traded BTC, ETH, and ETC crypto-margined futures within the last 30 days. We'll convert your trading volume to BTC equivalent according to BTC/USD rate and then convert to USD according to the average price. Then we'll settle the volume at 16:00 UTC.

**Makers and takers**

Maker order is the limit order which enters into the order book before it can be traded in market. For example, if the current BTC lowest ask price is 1,000 USDT and you create a maker order with a bid price 999 USDT, this order cannot be filled immediately. Then it will enter into the order book until someone fills it. After filled, you're required to pay the maker fee and taker will pay the taker fee (or vice versa). You need to pay the taker fee when your limit ask order is traded successfully.

**Trading fee rules**

Calculation formula of trading fee: Trading fee of USDT-margined Futures = Fee rate × (Number of contracts × Multiplier × Face value per contract × Fill price).

Deduction rule of crypto: Trading fee of USDT-margined Futures is settled in USDT and is charged when the order is filled;
Take Futures BTCUSDT (Face value is 0.01 BTC, Multiplier is 1) as an example, assuming the current price of BTC is 20,000 USDT;
Trader A (Trading fee tier is Lv 1) bought/sold 100 contracts (1 BTC) at market price with 10x leverage, and used 2,000 USDT (0.1 BTC) as margin. Trader A became a taker of this trade, so the Trading fee = 0.06% × (100 × 1 × 0.01 × 20,000) = 12 USDT;
Trader A bought/sold 100 contracts (1 BTC) at limit price with 10x leverage, and used 2,000 USDT (0.1 BTC) as margin. Trader A became a maker of this trade, so the Trading fee = 0.03% × (100 × 1 × 0.01 × 20,000) = 6 USDT.

Settlement Futures fee: 0.03% for all users regardless of tier level.

Forced liquidation Futures fee: Calculated according to the taker fee of user's current tier level.

**24h withdrawal limit (USD)**

24h withdrawal limit is the maximum amount of crypto you can withdraw within 24 hours, in USD equivalent. If you want to increase your limit, please contact Bitubu support.

For example. Your 24h withdrawal limit is 300 USD. After withdrawing 250 USD, 25 USD equivalent in OMG, and 15 USD equivalent in XUC, you'll have a 10 USD limit remained for withdrawal within 24 hours. If you want to withdraw 20 USD equivalent in XRP, which exceeds 10 USD limit, you can withdraw until the next day. Alternatively, you can contact our customer support to increase your limit tentatively.

24h withdrawal limit is different under different KYC levels. For KYC Level 1, the limit is ≤ 2,000 USD. For KYC Level 2, the limit is ≤ 10,000 USD. For KYC Level 3, the limit is ≤ 500,000 USD.

**Daily update time of trading fee**

Bitubu updates the latest level of user's trading fee at 9-11 pm (UTC)

Bitubu to Make Changes to the Trading Fees


In order to maintain a robust spot trading environment, we constantly monitor the performance of all listed projects and review their listing qualifications on a regular basis. Based on feedback from users and the BitUBU Token [Delisting / Hiding Guideline](https://help.bitubu.com/portal/en/kb/articles/bitubu-token-delisting-hiding-guideline), we will be delisting several projects that do not fulfill our listing criteria.

**The affected projects are as follows:**

ALPHA-BTC, ANC-USDC, BADGER-BTC, BCD-BTC, CELO-BTC, CQT-BTC, ELF-BTC, FLOW-ETH, HNT-USDC, ICX-BTC, IGU-USDC, IOTA-BTC, KCAL-USDC, RSR-BTC, SC-BTC and SKEB-USDC

**Execution time:**

We will delist the above-mentioned projects at 6:00 - 6:30 AM UTC on Apr. 21, 2023. Users are advised to cancel orders pertaining to these pairs before the delisting. If your order is not canceled in time, it will automatically be canceled by the system. This procedure may take 1-3 working days.

We take a snapshot of users' all crypto assets at 4:00 pm UTC+8 daily and convert the value to USDT, then to BTC based on the daily average price of BTC/USDT (BTC/USDT middle price = [opening price + closing price]/2).

Snapshot assets include Trading Account and Funding Account. Assets borrowed for leverage or loan are excluded.

We will continue to monitor all listed projects and implement the delisting/hiding mechanism as necessary. For any inquiries regarding this delisting update, please feel free to contact us in [Support Center](https://bitubu.com/support).
 
Risk Warning: Trading digital assets involves significant risks and can result in the loss of your invested capital. You should ensure that you fully understand the risk involved and take into consideration your level of experience, investment objectives and seek independent financial advice if necessary.

Bitubu will delist several spot trading pairs


**Reset your password**

To reset your password if you're not logged in to Bitubu:

1. Go to the [Forget Password](https://bitubu.com/resetPassword)
2. Type the email address associated with your account, then click Submit.
3. The Confirmation Code page will appear.
4. A 6-digit code will be sent to the email address you entered.
5. Enter your new password and 6 digit code, then click Submit.

How do I reset my Bitubu password?


**Deposit Fees**

- Free. There are no fees for crypto deposits.

**Withdrawal Fees**

- Our withdrawal fees are dynamic and automatically adjusted based on the status of the market.
- For current withdrawal fees, please refer to the Wallet > Withdrawal.

**Trading Fees**

- Please refer to the Fee Schedule to check your account's [My Fee](https://bitubu.com/balance/fee) and other information.


Fee Structure on Bitubu


Bitubu regularly communicates with listed projects to ensure users can access high-quality projects in the Bitubu ecosystem. Projects that do not meet our standards will be delisted to protect users' interests.

**How does Bitubu evaluate listed projects?**

Bitubu regularly communicates with listed projects to understand their latest development, including product roadmap, team, etc. This includes both positive and negative changes, such as any unexpected deviation from their previous plans.
During major market events, Bitubu would check in with projects to understand how they have been impacted. On the other hand, if an incident happens to a project (e.g., the project was hacked), Bitubu would reach out to see if any support is required. After this, Bitubu will also review how the project team handled the incident and whether they have implemented proper measures to prevent similar incidents in the future.
At Bitubu, we value users' feedback and suggestions. In addition to the above reviews, we will conduct investigations and evaluate whether it meets our standards if there is a large number of complaints for a listed project.

**Frequently Asked Questions**

1. What does Bitubu consider before delisting a project/token?

- Bitubu considers a variety of factors when conducting delisting reviews. Here are some examples:
- Commitment of team to project;
- Level and quality of development activity;
- Trading volume and liquidity;
- Stability and safety of network from attacks;
- Network/smart contract stability;
- Level of public communication;
- Responsiveness to our periodic due diligence requests;
- Evidence of unethical/fraudulent conduct or negligence;
- Contribution to a healthy and sustainable crypto ecosystem;
- Compliance with applicable laws and regulations.

2. What happens to my assets after a project is delisted?
You can withdraw the delisted token to your external wallets before the date specified in the delisting announcement (generally three months from the date of delisting).

3. Do you inform the project before delisting their token?
Due to its sensitivity, we do not disclose any delisting decision to external parties. However, we regularly contact listed projects to collect updated information, such as roadmap, team development, etc.

4. How can a project avoid being delisted?
Projects should actively build their products, engage their community frequently, and publish a clear roadmap.

5. Will Bitubu re-list the delisted token again?
It will depend on the project’s traction.


Frequently Asked Questions on Project Delisting


**To create a new account on a computer:**

Go to https://bitubu.com/.

Make sure you enter the correct address. After entering the Bitubu homepage, click on the "Sign Up" green button in the upper right corner. The register form will appear, enter one of the following:

- Email: Enter your email address.
- Password: Enter your password.
- Terms and Conditions: By clicking the subscribe button, you automatically agree.

Click "Sign Up" button.

Confirm your account:

- We will send a confirmation code to your email address. Go to your email provider.
-Enter the 6-digit confirmation code in the boxes and click "Submit" button.

That's it for the sign up process. Thank you for choosing Bitubu.

How do I create a Bitubu account?


**To log into your Bitubu account on a computer:**

Go to https://bitubu.com/.

Make sure you enter the correct address. After entering the Bitubu homepage, click on the "Log In" button in the upper right corner. The login form will appear, enter one of the following:

- Email: Enter your Bitubu email address.
- Password: Enter your password.

Click "Log In" button.

**If you're having a problem logging in:**

- If you're having trouble with your password, learn how to reset your password.


How do I log into my Bitubu account?


Please be noted that after the account is successfully closed, the account will be permanently closed, and can never be retrieved back. All pending transactions will be cancelled upon account closure, and all remaining assets in the account will not support withdrawal anymore, it's highly recommended to close all your positions and withdraw your assets before closing the account.

The mobile phone number, email address, and identity information bound to the account can not be used for a new account anymore.

1. Log in to your Bitubu account. Go to Account > Security.
2. Click Close account on the security page.
3. On the modal, the system will display the risk notification after disabling the account . Please check it carefully, then check the relevant terms and click Close account at the bottom of the modal footer again.

**Note:**

1. If you are not bound with Google Authentication, you need to bind Google Authentication first before continuing.
2. To prevent asset losses, please transfer all the assets out from your account before freezing or closing your account


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